Illustration for the article: Retail Shrinkage in East Africa: What the 2026 Numbers Tell Us

Where losses actually happen

Shrinkage is rarely a single dramatic theft. It accumulates at receiving, in returns processing, at the dispatch bay and through process failures that nobody owns.

Three controls that consistently work

  • Independent double-checking of every inbound and outbound movement
  • Barcode or RFID-enabled stock counts replacing manual tallies
  • Behaviour analytics on high-value zones, reviewed weekly

Make the numbers visible

Publish shrinkage by department every month. Loss prevention improves fastest when branch managers can see their own trend line next to the network average.